Technical Support

You can contact technical support by the following methods.

Please don't FAX your support request.

Email support:  support@melabs.com

This is the method we prefer, especially for programming issues.  When emailing support, include all the information that you can.  Always include the version number of any software you are using.

If you want us to look at your source code, attach it to the email as a text file.  Please don't put it in the body of your message.  Email software tends to wrap text using hard carriage returns, making it very difficult to read and compile your code.  Make sure to attach all source files that you have included in your code.

Our turn-around time for email support is usually less than one day.  Weekends and holidays will delay responses.  We answer all legitimate support requests.  If you don't receive a response in a timely fashion, try again.  Email has become increasingly unreliable due to the high volume of spam and the filters that are in place to stop it.  Please make sure that your return email address is valid and that you have whitelisted our support address.

Telephone support:  719-520-5323   (available 9am - 5pm Mountain Time)

You are welcome to call us for support if you wish.  We get a lot of calls, so be patient.  We will need to know version numbers of any software you are using, so please have this information available.

If you are having software problems, please be at your computer when you call.  We can usually solve these problems in one phone call if you can try our suggestions immediately.