Contacting Technical Support:
You can contact technical support by the following methods.
don't FAX your support request.
Email support: firstname.lastname@example.org
is the method we prefer, especially for programming issues. When emailing
support, include all the information that you can. Always include the
version number of any software you are using.
If you want us to look at your
source code, attach it to the email as a text file. Please don't put it in
the body of your message. Email software tends to wrap text using hard carriage
returns, making it very difficult to read and compile your code. Make sure
to attach all source files that you have included in your code.
turn-around time for email support is usually less than one day. Weekends
and holidays will delay responses. We answer all legitimate support
requests. If you don't receive a response in a timely fashion, try
again. Email has become increasingly unreliable due to the high volume of
spam and the filters that are in place to stop it. Please make sure that your return
email address is valid and that you have whitelisted our support address.
Telephone support: 719-520-5323
(available 9am - 5pm Mountain Time)
are welcome to call us for support if you wish. We get a lot of calls, so
be patient. We will need to know version numbers of any software you are
using, so please have this information available.
If you are having software
problems, please be at your computer when you call. We can usually solve
these problems in one phone call if you can try our suggestions immediately.